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The FAQ (Frequently Asked Questions) section contains answers to the most common questions that our customers ask. In this section, you will find information about our products and services, payment options, shipping and returns, complaints, and other important topics. If you are not sure which product is the most suitable for you or have other questions, do not hesitate to contact us, and we will be happy to help you.

The development process includes defining requirements, designing solutions, implementing and launching solutions to the market. Customers play an important role in this process, especially in defining requirements and providing feedback during prototype testing. We take into account their needs and feedback to offer effective and innovative solutions.

Our company strives to manufacture and provide products and services of the highest quality to meet the needs and requirements of our customers. Therefore, we offer a guarantee on the quality of our products and services.

Specifically, we provide a standard warranty on our products and services, which includes repairing or replacing the product in case any defects arise during the warranty period. This warranty period varies depending on the type of product or service we provide.

We also aim to provide customer support and services with the highest level of professionalism and speed possible. If any issues arise with our products or services, we are ready to work with our customers to resolve them as quickly and efficiently as possible.

Our processes for processing orders vary depending on the requirements and specifications of each customer. However, generally speaking, our process for processing orders includes the following steps:

Communication with the customer – we contact the customer to obtain details about their requirements, specifications, and other information necessary to create a quote.

Creating a quote – based on the information obtained, we create a quote that includes the costs of manufacturing and installing the equipment, a timeline, and payment terms.

Approval of the quote – after submitting the quote to the customer, we wait for their approval or are open to negotiating modifications and changes.

Equipment manufacturing – after the quote is approved, we begin manufacturing the equipment.

Equipment testing – after the manufacturing is complete, we test the equipment to verify its functionality.

Our typical customers are companies that require custom development and manufacturing of electronic devices. Our services can be utilized by companies in industries such as industrial, healthcare, telecommunications, energy, and others.

Our company was founded in 2020 and we have already completed several successful projects, including a Tesla DRSSTC transformer for the art group Pyroterra, controllable spot lighting for optical measurement for Mercury MS, equipment for testing pneumatic valves for SMC Industrial Automation CZ, and a synchronization unit for optical measurement and analysis for Mercury MS. Currently, we are working on a custom development project of a 9 kW inverter power supply for controlled annealing of material after welding and preheating before welding up to a temperature of 1050 °C for Dawell CZ.

We address intellectual property protection in relation to our research and development on an individual project basis. We can assist with drafting patents, trademarks, and other legal measures.

Our company strives to minimize our negative impact on the environment by using eco-friendly materials and technologies.

In order to successfully adapt our products and services to rapidly changing technological trends, we must be constantly in touch with current development trends and technologies. Therefore, our company focuses on continuous education and training of our employees, to ensure they are always informed of new technologies and capable of designing and manufacturing advanced products for our customers.